Welcome to Zedial Communication. These Terms and Conditions ("Terms") govern your use of our website, services, and all related interactions between you and Zedial Communication. By accessing our website or utilizing our services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.
If you do not agree with any of the Terms outlined below, please do not use our services or this website.1. Definitions
- "Zedial Communication": Refers to our company, an authorized dealer providing intermediary services between consumers and third-party service providers, including but not limited to internet, cellular, streaming, and bundled services.
- "User", "you", or "your": Refers to any person or entity accessing our website or using our services.
- "Services": Refers to any support or execution services provided by Zedial Communication, including but not limited to setting up new connections, plan upgrades, account cancellations, bill payments, and related support.
- "Third-Party Service Providers": Refers to external companies and service providers with whom Zedial Communication has partnerships to offer their services to customers.
2. Scope of Services
Zedial Communication offers execution services on behalf of third-party service providers. We assist in tasks such as new connection setup, billing assistance, account upgrades, and other support-related activities. While Zedial Communication facilitates these services, the actual delivery of internet, streaming, or cellular services is provided by third-party service providers.
Zedial Communication is not responsible for the quality, uptime, or reliability of the services delivered by third-party service providers. All service-related issues, outages, or quality concerns should be addressed directly with the relevant service provider.
3. Account Responsibilities
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Zedial Communication will not be liable for any losses resulting from unauthorized use of your account.
- Accurate Information: You agree to provide correct and up-to-date information, including your billing and contact details. Providing false or incorrect information may result in the suspension or termination of your account.
4. Payments and Fees
- Execution Fees: Zedial Communication charges execution fees for administrative services it provides, such as connection setup, plan changes, and account management. These fees will be disclosed before you confirm a service request.
- Third-Party Billing: Charges billed by third-party service providers are outside of Zedial Communication’s control, and must be paid directly to the provider according to their billing terms.
5. Service Requests
- Service Execution: Zedial Communication will make reasonable efforts to ensure timely execution of service requests. However, completion may depend on third-party provider timelines.
- Cancellations: You must notify us immediately to cancel a request. Cancellations may only be accepted if the request has not yet been processed. Refer to our Refund Policy for more details.
6. Limitations of Liability
- Third-Party Provider Failures: Zedial Communication is not responsible for service disruptions or quality issues from third-party providers.
- Accuracy of Information: While we strive for accuracy, we do not guarantee that all content on our website is error-free.
- Service Delays: Zedial Communication is not liable for delays caused by technical issues, third-party schedules, or force majeure events.
7. Use of the Website
- Prohibited Activities: You may not use our website for unlawful activities including hacking, spreading malware, or committing fraud.
- Intellectual Property: All site content is the property of Zedial Communication or its licensors. Reuse or redistribution is prohibited without permission.
8. Privacy Policy
Use of Zedial Communication's website and services is subject to our Privacy Policy, which describes how we collect, use, and protect your data.
9. Modifications to Terms
Zedial Communication may update these Terms at any time without notice. Updated terms will be posted on this page and take effect immediately. Please review them regularly.
10. Termination
We reserve the right to terminate your account or service access for violations of these Terms, fraud, or failure to pay applicable fees.